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Refund Policy

Last updated: 9/19/2026

JapanScanner Refund Policy

Effective Date: August 10, 2026

This Refund Policy explains when customers may request a refund for paid JapanScanner subscriptions.

JapanScanner is a software-as-a-service platform. Payments made to JapanScanner are for access to software functionality and do not represent payment for physical products or third-party marketplace transactions.

  1. Subscription Purchases

Paid JapanScanner plans provide access to software features for the applicable subscription period.

Subscription prices, billing periods, and included features are displayed before purchase.

  1. If you purchase a paid JapanScanner subscription for the first time, you may request a refund within 14 days.

If you purchase a paid JapanScanner subscription for the first time, you may request a refund within 14 days of the initial subscription purchase.

To request a refund, contact:

support@japanscanner.com

Please include:

the email address associated with your JapanScanner account; the subscription or transaction details, if available; and the reason for your refund request.

We may use reasonable information to verify the transaction before processing a refund.

  1. Renewal Payments

Refund requests for recurring renewal payments should be submitted as soon as possible after the renewal.

Where permitted by applicable law, renewal payments are generally non-refundable once the new billing period has started, except where:

required by applicable law; the charge was unauthorized; we made an error in billing; or we determine that a refund is appropriate. 4. Cancellation

You may cancel your subscription at any time.

Cancellation generally prevents the subscription from automatically renewing.

Unless otherwise stated, cancellation does not automatically refund the current billing period.

You may continue to use paid features until the end of the period for which you have already paid, subject to your account status and these Terms.

  1. Marketplace Purchases Are Not Covered

JapanScanner does not sell physical products and does not process purchases from third-party marketplaces.

This Refund Policy does not apply to purchases, shipping, forwarding, proxy services, or other transactions conducted outside JapanScanner.

Any such transaction is governed by the applicable third-party marketplace or service provider.

  1. Service Availability

A refund is not automatically available solely because a third-party marketplace changes its website, data availability, listing structure, access method, or technical interface.

However, we will consider refund requests in accordance with this Refund Policy and applicable law.

  1. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same subscription or were charged an incorrect amount, contact:

support@japanscanner.com

We will investigate the transaction and correct confirmed billing errors.

  1. Unauthorized Charges

If you believe a subscription charge was unauthorized, contact us immediately at:

support@japanscanner.com

We may request information necessary to investigate the transaction.

  1. Refund Processing

Approved refunds will normally be returned to the original payment method used for the transaction.

The time required for the refund to appear may depend on the payment provider and financial institution.

  1. Payment Provider Refund Procedures

If a transaction is processed through a third-party payment provider, additional payment-provider procedures may apply.

Where Paddle processes the transaction, Paddle may handle the applicable payment, refund, and transaction support processes in accordance with its terms and policies.

  1. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer protection rights or statutory refund rights that apply to you under the laws of your jurisdiction.

Where applicable law provides greater rights than those described in this policy, those legal rights will apply.

  1. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any updated version will be published on this page with a revised effective date.

  1. Contact

For refund requests or billing questions:

Operator: Nguyen Thanh Hieu, trading as JapanScanner Email: support@japanscanner.com