Privacy Policy

JapanScanner Privacy Policy

Effective Date: August 10, 2026

This Privacy Policy explains how Nguyen Thanh Hieu, trading as JapanScanner ("JapanScanner", "we", "us", or "our") collects, uses, stores, and protects personal information when you use our website, applications, and SaaS services.

We respect your privacy and aim to process personal information transparently and responsibly.

1. Scope

This Privacy Policy applies to personal information collected through:

the JapanScanner website; JapanScanner accounts; the JapanScanner SaaS platform; subscription and billing interactions; customer support communications; and other services that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites or marketplace services that JapanScanner does not control.

2. Information We Collect

Depending on how you use JapanScanner, we may collect the following categories of information.

Account Information

This may include:

name; email address; account credentials; account preferences; and other information you provide when creating or maintaining an account. Monitoring Information

We may process information necessary to provide your monitoring features, including:

search keywords; monitoring rules; selected marketplaces; product or model identifiers; alert preferences; saved searches; monitoring history; and other configuration information. Usage Information

We may collect technical and usage information such as:

IP address; browser type; device type; operating system; pages visited; timestamps; referring pages; interaction information; error information; and other technical information necessary to operate and secure the Service. Subscription Information

We may process information relating to your subscription, including:

subscription plan; subscription status; billing period; transaction identifiers; payment status; and other billing-related information.

Payment card information may be processed directly by the applicable payment provider rather than stored by JapanScanner.

Support Communications

If you contact us, we may collect the information contained in your communication, including your email address and any information you choose to provide.

3. Marketplace Listing Information

JapanScanner monitors information from supported third-party marketplace sources.

Depending on source availability, this information may include:

listing titles; product information; prices; listing status; condition information; seller-related information; listing dates; marketplace identifiers; images or other listing-related information; and links to original third-party sources.

This information is processed to provide monitoring, search, research, analytics, and alert functionality.

JapanScanner does not control the privacy practices or data policies of third-party marketplace sources.

4. How We Use Personal Information

We may use information to:

create and manage user accounts; provide the JapanScanner Service; operate monitoring and alert functionality; save monitoring configurations; deliver notifications; process subscriptions; provide customer support; communicate about your account; maintain and improve the Service; detect security issues and abuse; prevent fraud; troubleshoot technical problems; analyze Service usage; comply with legal obligations; and protect our rights and the security of our users. 5. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

Contract

We may process information when necessary to provide the Service you requested or to perform a contract with you.

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

maintaining and improving the Service; preventing abuse and fraud; protecting system security; understanding product usage; and communicating with users about relevant Service matters.

Where we rely on legitimate interests, we consider applicable privacy rights and interests.

Legal Obligations

We may process information where necessary to comply with applicable legal or regulatory requirements.

Consent

Where required, we may process information based on your consent.

You may withdraw consent where applicable, although doing so may affect the availability of certain features.

6. Cookies and Similar Technologies

JapanScanner may use cookies and similar technologies to:

keep users signed in; maintain session functionality; remember preferences; understand website usage; improve performance; maintain security; and measure the effectiveness of website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

7. Service Providers

We may use trusted third-party service providers to help operate JapanScanner.

These providers may support functions such as:

hosting; infrastructure; databases; analytics; email delivery; authentication; payment processing; customer support; and security.

These providers may process information only as necessary to provide their services to us and subject to appropriate contractual or legal safeguards.

8. Payment Providers

When you purchase a paid subscription, payment information may be processed by a third-party payment provider.

JapanScanner does not intend to store complete payment card numbers or security codes.

The applicable payment provider may process payment information according to its own privacy policy and terms.

If Paddle is used for payment processing, Paddle's applicable privacy notices and buyer terms will also apply to the payment transaction.

9. Third-Party Marketplace Sources

JapanScanner may access or process listing information from third-party marketplace sources.

Those third parties may have their own privacy policies, terms, technical restrictions, and data practices.

JapanScanner is not responsible for the privacy practices of third-party websites that it does not control.

You should review the applicable policies of third-party services you choose to access.

10. Data Sharing

We may disclose personal information to:

service providers that help operate JapanScanner; payment providers; hosting and infrastructure providers; email and notification providers; analytics providers; professional advisers where necessary; authorities where legally required; or other parties where necessary to protect rights, safety, or the security of the Service.

We do not sell personal information as a standalone commercial product.

11. International Data Transfers

JapanScanner and its service providers may process information in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms and safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

providing the Service; maintaining account records; resolving disputes; enforcing agreements; maintaining security; and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us promptly if you suspect unauthorized access.

14. Your Privacy Rights

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:

access your personal information; request correction of inaccurate information; request deletion; request restriction of processing; object to certain processing; request data portability; withdraw consent where processing is based on consent; and lodge a complaint with an applicable data protection authority.

These rights may be subject to legal limitations and exceptions.

15. Account Deletion

You may request deletion of your JapanScanner account by contacting:

support@japanscanner.com

We may retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, or protect legitimate business interests.

16. Children's Privacy

JapanScanner is not intended for children under the age required by applicable law to independently consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us.

17. Third-Party Links

JapanScanner may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

You should review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we may provide notice through the Service, by email, or through another appropriate method.

The updated Privacy Policy will be effective from the date stated at the beginning of the policy.

19. Contact Us

For privacy questions or requests, contact:

Operator: Nguyen Thanh Hieu, trading as JapanScanner Email: support@japanscanner.com